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Kinaxis Inc.
IT Support Technician
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
August 12, 2025
Kinaxis is seeking a full-time IT Support Technician to provide initial point-of-contact support to end-users. This role focuses on end-to-end support for both in-office and remote users, handling both hardware and software issues, and collaborating with other IT team members. The ideal candidate will be a skilled communicator and problem solver with a proactive attitude.
Requirements
- 3+ years of IT Service Desk experience
- Post-secondary education/Bachelor’s degree with a focus on Computer Science
- ITIL, A+, Network + and MCSA certifications (advantageous)
- Strong analytical and problem solving skills
- Agile and resilient in managing multiple tickets
- Exceptional English communication skills
- Intermediate experience working with ServiceNow & Windows/Mac OS
- Awareness of ITSM & incident management methodologies
Benefits
- Flexible vacation
- Kinaxis Days
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs
- Recognition programs
- Referral rewards
- Hackathons
Requirements Summary
3+ yrs IT Sys. Des., Post-secondary + relevant degree, ITIL/A+/MCSA certs are an asset. Strong analytical & comm. skills req
About
Kinaxis Inc.
Tech, Software & IT Services, Manufacturing, Transportation & Logistics
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