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Goldbelt, Inc.
IT Support Technician I
Join Goldbelt, Inc. in Juneau, AK as an IT Support Technician I. Provide first-tier support using ServiceNow, troubleshoot issues, and enhance customer service. Benefits include medical insurance, 401(k), and professional development.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 7, 2025
The IT Support Technician will work with the Goldbelt IT team on various projects, providing first-tier support to solve incidents, troubleshoot, and provide above-average customer service. The primary responsibility is to serve as the first tier of support with Goldbelt TRAM employees.
Requirements
- Two years of IT Support experience within an enterprise environment
- Ability to answer phones, email, and provide remote support using MS Teams
- Experience using IT Service Management tools (i.e., ZenDesk, ServiceNow, etc.)
- Experience supporting 50 or more users (on-site)
- Ability to lift at least 30 pounds and be comfortable moving various computer equipment
- Experience supporting Windows 10/11 / MS 365 Applications / MS Servers
- Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / TimeClocks
- Ability to pass a background check
- Previous experience working in the tourism industry
- Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with company matching
- Tax-deferred savings options
- Supplementary benefits
- Paid time off
- Professional development opportunities
Requirements Summary
Two years of IT Support experience, ability to answer phones, email, and provide remote support, and experience using IT Service Management tools
Apply now
Juneau
|
Alaska
United States
Entry Level
In-Person
Full Time
61540-80780 USD/year
