IT Support Technician III

Clover is a healthcare company reinventing the health insurance industry with data-driven solutions and empathetic teamwork. They are seeking an IT Support Technician III to join their team, supporting employee applications and services. This role involves troubleshooting, escalation, and collaboration with the business, with a focus on user experience and efficiency.

Requirements

• 5+ years of IT Support Technician experience
• Experience with SaaS solutions like Google workspace, Slack, Zoom, MS365, ServiceNow, Zscaler, Amazon Connect
• Experience with IdP solutions such as Okta
• Experience in a call center environment
• Experience with major business applications and/or processes
• Advanced knowledge of IT solutions for businesses

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• No-Meeting Fridays
• Mental health initiatives
• Flexible time-off policy
• Remote-first culture