IT Systems Analyst

The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization, supporting end-users, designing user enablement strategies, and collaborating with IT and business teams to enhance service quality and system functionality.

Requirements

• Bachelor's degree in a computing-related discipline
• 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery
• Proven ability to translate technical challenges into business-relevant insights and solutions
• Strong experience designing and delivering IT training to diverse user groups
• Demonstrated success in process improvement initiatives or service optimization projects
• Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice
• Hands-on experience with Microsoft 365 ecosystem, identity & access management, device lifecycle and endpoint management tools, network monitoring and troubleshooting, and contact center solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance