.svg)
Center for Elders' Independence Careers
IT Systems analyst
Join Center for Elders' Independence in Oakland as an IT Systems Analyst. Leverage ServiceNow skills to enhance user experience and drive IT improvements.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 13, 2025
The IT Customer Experience Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.
Requirements
- Bachelor's degree in a computing-related discipline, or equivalent experience.
- 5+ years of experience in IT systems analysis, technical support, or service delivery within a structured IT environment (e.g., ITIL framework).
- Proven ability to translate technical challenges into business-relevant insights and solutions.
- Strong experience designing and delivering IT training to diverse user groups.
- Demonstrated success in process improvement initiatives or service optimization projects.
- Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.
Benefits
- Competitive salary
- Opportunity to shape IT experience for employees
- Stability and growth in a healthcare organization
Requirements Summary
Bachelor's degree, 5+ years of IT experience, strong IT training and process improvement skills, and familiarity with ITSM tools
Apply now
Oakland
|
California
United States
Mid-Level
Hybrid
Full Time
107619-129143 USD/year