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Ornua Co-operative Limited
IT Tech Support Consultant
ServiceNow Role Type:
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Job description
Posted on:
October 15, 2025
Ornua, Ireland’s dairy co-operative, is seeking an IT Tech Support Consultant to join their IT department in Dublin. This entry-level role focuses on managing and closing out incidents via ServiceNow, validating user accounts, and providing IT support to their European, African, Middle Eastern, Chinese, and American customers. The role emphasizes customer satisfaction and team collaboration within an ITIL-aligned service management framework.
Requirements
- Review & close out incidents/requests raised by users
- Monitor & log IT events
- Assist in manual laptop/asset tagging and courier services
- Complete validation checks for starters/leavers/movers
- Excellent communication & reporting skills
Requirements Summary
High school degree required. Excellent communication & reporting skills are essential. Strong attention to detail and problem-solving abilities are also vital
