IT Technical Support Specialist IV

Provide lead level support on on-site and remote technical support to end users and site IT infrastructure. Troubleshoot hardware and software problems, install software, updates, and upgrades on computers and workstations.

Requirements

• 4+ years of related experience
• High School diploma or GED
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Experience with ServiceNow or equivalent ticketing tool
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules