ITAM Consultant - Prague

Devoteam is an AI-driven tech consulting firm that guides businesses through sustainable digital transformation. The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform.

Requirements

• Conduct client workshops and interviews to gather and analyze ITAM requirements
• Translate business needs into technical specifications and functional designs
• Document current and future state processes related to asset management
• Implement and configure ServiceNow ITAM modules
• Configure discovery tools and integrations
• Ensure data integrity and accuracy within the CMDB
• Develop and implement data cleansing and normalization strategies
• Establish and maintain asset lifecycle processes
• Conduct thorough testing of ServiceNow configurations and customizations
• Develop and execute test plans and test cases
• Develop and deliver training materials and workshops for end-users and administrators
• Create and maintain comprehensive documentation
• Maintain effective communication with clients throughout the project lifecycle
• Provide regular status updates and address client concerns
• Build and maintain strong client relationships
• Stay up-to-date with the latest ServiceNow features and ITAM best practices
• Identify opportunities for process improvement and optimization
• Contribute to the development of internal knowledge base and best practice documentation

Benefits

• 5 weeks of vacation per year
• 4 ‘My days’ per year
• Hybrid office
• Flexible working hours
• Career management, training and certifications in the best breed of technologies
• Meal allowance up to 28.000 CZK/year
• Cafeteria (including the option of MultiSport card)
• Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)
• Udemy for Business account
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture