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Talent Worx
ITIL Cross Functional Service Management
Join Talent Worx in Mumbai as an ITIL Service Management Lead. Leverage ServiceNow to enhance ITSM processes, align with business goals, and drive continuous improvement. ITIL experience required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 14, 2025
We are seeking a dynamic ITIL Service Management Lead to drive and enhance IT service management processes across departments. This role will align ITSM practices with business goals, optimize collaboration, and continuously improve using the ITIL framework. The focus is on ITIL Availability, Capacity, Service Level Management, and Service Management. Experience with ServiceNow, Cherwell, or BMC Remedy is required.
Requirements
- Drive, coordinate, and enhance IT service management processes.
- Align ITSM practices with business goals.
- Optimize cross-functional collaboration.
- Promote continuous improvement using the ITIL framework.
Requirements Summary
ITIL Service Management experience is required. Strong understanding of ITIL lifecycle and service value system is needed
