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NTT DATA Services
ITIL Operations Analysis Specialist
Join NTT DATA in Noida as an ITIL Operations Analysis Specialist. Lead ITIL Service Management, utilizing ServiceNow for Problem, Change, and Release Management. 8+ years required. Competitive salary and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 15, 2025
NTT DATA is seeking a ITIL Operations Analysis Specialist to join their team in Noida, India. The successful candidate will provide leadership of the ITIL Service Management capability for Service Design, Introduction and Transition, and champion the ITIL control processes for Problem, Change, Release, Configuration Management.
Requirements
- Strong background leading an ITIL Service Management capability with minimum 8 years of Service Management experience
- Implementation of end-to-end ITIL Service Management framework
- Excellent communication skills - collaborative approach
- Able to apply judgement to decision making and prepared to make tough decisions
- Excellent negotiation and relationship management skills
- Background from ITIL Service Management
- ServiceNow
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and inclusive work environment
- Diverse and global team
Requirements Summary
8+ years of ITIL Service Management experience, excellent communication and negotiation skills, and a collaborative approach
