ITIL Service Architect

We are seeking a permanent Service Architect to design and develop IT services that meet and exceed customer and business expectations. The ideal candidate will have expertise in IT Service Management, service governance, and continuous improvement methods.

Requirements

• Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle.
• Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement methods.
• Defining services for running, operating, and changing, translating technical and business requirements into service artifacts including, creating and updating a wide range of service documentation and IT operational process maps.
• Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies.
• ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF).
• Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments.
• Strong process competencies with a solid understanding of the Service Value chain.
• Operating within complex operational environments with multiple interdependencies across internal and external matrix organizations.
• Managing conflicting demands and priorities, with a track record of handling the change and transition aspects of multiple simultaneous new/changed IT services.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global team of experts
• Chance to foster a culture of continual service improvement