ITOM/CMDB Specialist for ServiceNow - Ostrava

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. The ideal candidate will have strong background in infrastructure technologies, knowledge of monitoring, network and server automation tools, and cloud environments like Azure, GCP, AWS. The role involves discovery of IT components data, network operations and troubleshooting, security and credential management, and infrastructure discovery.

Requirements

• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers, security teams or cloud providers
• General knowledge of IT infrastructure topology including typical application, server, and networking configurations, Web and Application Servers, Load Balancers, Databases, and Virtualisation
• Understanding of DNS and IP configuration and protocols such as HTTP, TCP, SOAP, REST, SSH and SNMP
• Understanding of SSL / PKI

Benefits

• 5 weeks of vacation per year
• 4 “My days” per year
• Hybrid office
• Flexible working hours
• Meal allowance up to 28.000 CZK/year
• Cafeteria
• Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)
• Udemy for Business account
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture