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KRAFTON Inc.
ITSD Team Lead (More than 10 years)
Join KRAFTON Inc. in Seoul as an ITSD Team Lead. Leverage 10+ years in IT service operations and ServiceNow expertise to enhance user support and team growth.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2025
KRAFTON is looking for an IT Service Desk Team Lead with over 10 years of experience in IT service operation and user support. The team provides technical support to employees and operates services considering user convenience and satisfaction.
Requirements
- 10+ years of experience in IT service operation and user support
- 4+ years of practical experience and 6+ years of leadership experience
- Experience with operation management and reporting based on service quality indicators (KPI, SLA, etc.)
- Ability to think and consider strategic directions with field-centered team operation
- Ability to grow members with a user-centered mindset and coaching skills
- Experience leading the application of new technologies (cloud, SaaS, collaboration tools, etc.) within the organization
Benefits
- Global subsidiaries and Conf.Call, email, and online meeting responses
- Global IT service operation experience
- Experience with ITSM/ITIL-based operation (Incident, Request, Change, Knowledge process)
- Experience with global ITSM tools (ServiceNow, Jira Service Management, etc.)
- Practical knowledge of multilingual IT environments (global SaaS, VPN, etc.)
- ITIL Foundation certification or higher
Requirements Summary
10+ years of IT experience, 4+ years of practical experience, and 6+ years of leadership experience
