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Ford
ITSM - Product Owner
Join Ford in Dearborn, MI as an ITSM Product Owner. Drive ITSM evolution on ServiceNow, manage backlogs, and enhance stakeholder collaboration.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 7, 2025
Ford is seeking an Enterprise Technology Product Owner to drive the evolution of the ITSM solution through ServiceNow. The role involves defining the vision, prioritizing backlog, managing stakeholders, ensuring sprint/release success, and driving continuous improvement. This position requires a blend of strategic thinking, stakeholder management, and technical expertise.
Requirements
- Define and refine the ITSM product vision.
- Prioritize business value and align with ITIL best practices.
- Act as a liaison between stakeholders, IT teams, and ServiceNow platform teams.
- Manage and deliver the ITSM product backlog in ServiceNow.
Requirements Summary
Define ITSM vision, prioritize backlog, & facilitate stakeholder communication. Manage ITSM product backlog & sprint/release plans
