.svg)
iZeno
ITSM Administrator
Join iZeno as an ITSM Administrator in Cape Town. Leverage ServiceNow for ITSM support, process documentation, and enjoy a diverse, supportive workplace.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 7, 2025
Logicalis is seeking an experienced ITSM Administrator to join their team. The role is responsible for the operational support, configuration, and enhancement of ITSM toolsets, primarily ServiceNow, supporting global and regional IT operations.
Requirements
- Experience working with ITSM platforms (ServiceNow, Autotask, Freshservice)
- Ability to perform 1st line investigation and triage of platform issues
- Advanced skills in defining and documenting process and/or procedures
Benefits
- Speedy decision-making
- Opportunities for personal development
- Supportive, inclusive environment that celebrates diversity
Requirements Summary
ITIL Foundation qualification, experience with ITSM platforms, and advanced skills in process documentation
