.svg)
Doris Peters & Associates
ITSM Business Analyst
Join Doris Peters & Associates as an ITSM Business Analyst in San José. Leverage ServiceNow ITSM skills to enhance business operations. Benefits include medical and dental insurance.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
This role involves working as a Business Analyst for ServiceNow ITSM within a leading multinational healthcare company. The position focuses on identifying, analyzing, and translating business needs into functional specifications and system design within the ServiceNow platform, using ServiceNow workflow and data to support business operations. The ideal candidate will have strong analytical and communication skills and a familiarity with ServiceNow's ITSM capabilities.
Requirements
- Bachelor's degree in Business Administration, IT, Computer Science or related field
- 3+ years experience as a Business Analyst on technical projects
- Strong understanding of business processes
- Excellent analytical and problem-solving skills
- Exceptional communication skills
- Experience with Agile methodologies
- Basic understanding of ServiceNow ITSM and JIRA
Benefits
- Private Medical Insurance
- Dental Insurance
- Life Insurance
- Remote healthcare services
- Paternity Leave
- Maternity Leave
- Personal time off
- Transportation
- Solidarty Association
- Cafeteria
Requirements Summary
Bachelor's degree in related field (or equivalent 3+ years of experience). Strong business process understanding & analytical skills. Agile/project management experience is a plus
