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Maxis
ITSM/ITOM Tools Senior Specialist (BMC Helix)
Join Maxis as an ITSM/ITOM Tools Senior Specialist in Sg. Besi, Selangor. Lead IT Tools development using BMC Helix and enhance operational efficiency. 7+ years required.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 25, 2025
We are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. The ITSM/ITOM Tools Senior Specialist will lead the architecture, IT Tools roadmap, development, implementation and governance of IT Tools to enhance operational stability, proactive response and overall efficiency across Maxis IT landscape.
Requirements
- Minimum Degree in IT, Engineering, or related discipline
- At least 7 years of ITSM Tools experience with extensive experience in managing large-scale of ITSM tools in Telecommunication or banking environments.
- Strong technical leadership skills to drive and deliver Dept/Div objectives, goals and key focus areas.
- Experience in the development, deployment and maintenance of IT Tools (e.g., BMC, Zabbix, Dynatrace, Splunk or ServiceNow).
- Good exposure and working knowledge of hybrid infrastructure (on-premises + cloud) in Telco IT Data Centers.
- Scripting and automation experience (Python, Bash, PowerShell) is a strong plus.
Benefits
- Embracing diversity and inclusiveness
- Opportunities for growth and innovation
- Collaborative work environment
Requirements Summary
7+ years of ITSM Tools experience, technical leadership skills, and scripting and automation experience
