.svg)
Maxis
ITSM/ITOM Tools Senior Specialist (BMC Helix)
Join Maxis as an ITSM/ITOM Tools Senior Specialist in Sg. Besi. Lead IT Tools architecture, enhance efficiency with BMC Helix, and drive automation solutions.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 25, 2025
We are looking for a Senior Specialist to lead the architecture, IT Tools roadmap, development, implementation, and governance of IT Tools. The role requires technical leadership and drives the technical roadmap and automation solutions to enhance operational stability, proactive response, and overall efficiency across Maxis IT landscape.
Requirements
- Minimum Degree in IT, Engineering, or related discipline
- At least 7 years of ITSM Tools experience with extensive experience in managing large-scale of ITSM tools in Telecommunication or banking environments
- Strong technical leadership skills to drive and deliver Dept/Div objectives, goals and key focus areas
- Experience in the development, deployment and maintenance of IT Tools (e.g., BMC, Zabbix, Dynatrace, Splunk or ServiceNow)
- Good exposure and working knowledge of hybrid infrastructure (on-premises + cloud) in Telco IT Data Centers
- Scripting and automation experience (Python, Bash, PowerShell) is a strong plus
Benefits
- No specified benefits in the description
Requirements Summary
At least 7 years of ITSM Tools experience, degree in IT or related discipline, strong technical leadership skills and scripting and automation experience
