ServiceNow Developer

At SEEK, we serve a noble purpose: to help people live more productive and fulfilling working lives and to help organisations succeed. The Software Engineer – ServiceNow role will be a member of our BAU team, focusing on resolving incidents, delivering enhancements, and supporting day-to-day administration of the platform.

Requirements

• 3+ years of hands-on experience developing on the ServiceNow platform
• ServiceNow Certified System Administrator and Application Developer certifications
• Certified Implementation Specialist Certifications – ITSM / ITAM / ITOM
• Experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge
• Experience with Flow Designer, catalog item development, and workflow configuration
• Experience building and maintaining automated tests using ServiceNow Automated Test Framework (ATF) or similar tools
• Ability to create formal documentation for systems administration operations and maintenance
• Experience performing platform upgrades and cloning activities
• Effective, clear and concise communication as the subject matter expert with the ability to adapt to your audiences with various levels of technical acumen
• Demonstrated ability to quickly breakdown problems and recommend innovative solutions, identify and summarise root cause analysis, and utilise escalation channels as needed
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency, while managing expectations of technology teams and other internal stakeholders
• Demonstrated ability to build effective relationships, work as a member of a team and deliver exceptional service to stakeholders

Benefits

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role
• Casual dress – every day