ITSM Operations

Join Mizuho in IT Service Management Operations! The Director of IT Service Management Operations will lead a team to execute day-to-day operations and governance of Incident Management, Change Management, Problem Management, and Release Management.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 15 years of experience in IT Service Management in a leadership capacity.
• Extensive knowledge and hands-on experience with the ITIL framework.
• Proven track record of leading and managing high-performing teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Certifications in ITIL, PMP, or other relevant areas are highly desirable.
• Experience with ServiceNow, including the development and management of roadmaps for Incident, Problem, Change, and Release modules.

Benefits

• Generous employee benefits package
• Discretionary bonus