ITSM Operations Support

The ITSM Operations Support role is responsible for ensuring ITSM processes, particularly Configuration, Change, and Release Management, are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs). The role will work closely with existing EBRD’s Change, Release, and SACM teams to maintain the CMDB and support change control processes.

Requirements

• Substantial hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM
• Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM
• Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination

Benefits

• Opportunity to work on a strategic Business and Technology initiative aimed at replacing end-of-life and end-of-support equipment across EBRD’s Regional Offices
• Enhance operational stability, mitigate cyber security risks, and modernize network and hosted services