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Zensar
ITSM Operations Support
Join Zensar in India as an ITSM Operations Support. Leverage ServiceNow CMDB skills to manage Configuration, Change, and Release Management processes.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
The ITSM Operations Support role is responsible for ensuring ITSM processes, particularly Configuration, Change, and Release Management, are effectively followed and maintained during the implementation of the new network infrastructure across Regional Offices (ROs). The role will work closely with existing EBRD's Change, Release, and SACM teams to maintain the CMDB and support change control processes.
Requirements
- Substantial evidenced and demonstrable hands-on experience with Configuration Management, preferably with ServiceNow CMDB, aligned to CSDM.
- Hand-on experience in managing large volumes of CMDB data (components, services) in ServiceNow, aligned to CSDM.
- Solid understanding of Change and Release Management processes, including risk assessment, CAB participation, and deployment coordination.
Benefits
- Experience working with ServiceNow CMDB and CSDM
- Good understanding of ITSM processes, including Configuration, Change, and Release Management
Requirements Summary
At least 1 year of experience with ServiceNow CMDB and CSDM, and good understanding of ITSM processes
