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Softtek
ITSM Problem Manager - PR
Join Softtek as an ITSM Problem Manager in CDMX. Leverage ServiceNow skills to enhance IT service quality. Requires ITIL v4 knowledge & 3+ years in ITSM. Competitive benefits!
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 31, 2025
We are looking for a Problem Manager with experience in ITSM environments to lead the identification, analysis and resolution of problems that affect the continuity and quality of our IT services.
Requirements
- Bachelor's degree in Systems Engineering, Computer Science or related field.
- 3+ years of experience in similar roles within ITSM.
- Knowledge of ITIL v4 (desirable certification).
- Experience with ITSM tools (ServiceNow, BMC Remedy, etc.).
- Analytical, documentation, and effective communication skills.
Benefits
- Competitive salary and benefits above the law.
- Collaborative environment and focus on continuous improvement.
- Professional development opportunities and certifications.
Requirements Summary
Bachelor's degree in Systems Engineering, Computer Science or related field. 3+ years of experience in similar roles within ITSM. Knowledge of ITIL v4 (desirable certification)
