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Ford
ITSM Process Analyst
Join Ford in Chennai as an ITSM Process Analyst. Optimize ITSM processes on ServiceNow, leveraging ITIL skills. Strong analytical and communication skills required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 9, 2025
ITSM Process Analyst responsible for analyzing and optimizing IT Service Management processes within the ServiceNow platform. Responsible for process analysis, stakeholder engagement, solution delivery, testing, and release management.
Requirements
- Analytical skills
- Strong communication and collaboration skills
- Knowledge of IT Service Management (ITSM) processes and ServiceNow platform
- ITIL certification
- Experience with process analysis, stakeholder engagement, and solution delivery
Requirements Summary
Analytical skills, strong communication and collaboration skills, knowledge of ITSM processes and ServiceNow platform
