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Swift
ITSM Process Manager
Join Swift in Kuala Lumpur as an ITSM Process Manager. Leverage your ServiceNow skills to enhance ITIL processes. ITIL certified, 6-10 years experience required. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 27, 2025
We are seeking an ITSM Process Manager to drive the successful execution and continuous improvement of ITIL-based ITSM processes. The ideal candidate will have 6-10 years of experience in ITSM Process Management, including designing and implementing solutions on the ServiceNow platform.
Requirements
- ITIL Foundation certified
- ITIL Strategic Leader certifications
- ServiceNow Expertise
- Process Optimization and Automation
- Operational and Stakeholder Collaboration
- Training and Reporting
- Strong Relationship Management in Global Settings
- Servant Leadership
- Strategic and Results-Oriented Thinker
- Collaborative Team Player
Benefits
- Competitive package
- Freedom to be yourself
- Diverse and inclusive environment
- Career development opportunities
- Reasonable accommodation for disability
Requirements Summary
ITIL certified, ServiceNow expertise, process optimization and automation, operational and stakeholder collaboration, and strong relationship management
