ITSM Process Manager (ITIL) (all humans)

Make a difference in the financial life of millions of people by co-creating the digital future at Erste Digital, a part of the largest banking group in Central and Eastern Europe. The ITSM Process Manager will work with a team to improve IT service management processes and procedures, lead data-driven process improvements, and manage the ITSM tool ServiceNow.

Requirements

• Expertise in IT Service Management, particularly in ITIL frameworks
• Knowledge of ITSM tools such as ServiceNow
• Experience with process improvements, data analysis, and KPI tracking
• Leadership and collaboration skills, with ability to work with process managers and stakeholders

Benefits

• Possibility to learn from an international, talented community
• Employee benefits, including financial services, insurances, supermarkets, and clothing stores
• Employee Referral Program with rewards for successful referrals
• Competitive and performance-related salary
• Health Centre and equal opportunities for all employees