ITSM Process Manager (ITIL) (all humans)

Make a difference in the financial life of millions of people by co-creating the digital future at Erste Digital. As an ITSM Process Manager, you will work with a team of IT Service Managers to ensure the reliable and highly available operation of IT services. You will be responsible for process improvements, data-driven approach, and leading frequent internal and external audits.

Requirements

• Expertise in IT Service Management, particularly in ITIL processes
• Knowledge of ServiceNow and its capabilities
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work in a team environment
• Flexibility to adapt to changing priorities and deadlines

Benefits

• Competitive salary
• Performance-related salary
• Employee benefits
• Health Centre
• Employee Referral Program
• Interest groups and clubs
• Diversity and inclusion policy