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Erste Digital GmbH
ITSM Process Manager (ITIL) (all humans)
ITSM Process Manager at Erste Digital in Vienna. Lead ITIL process improvements using ServiceNow. Competitive salary, benefits, and a dynamic team.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 3, 2025
Join Erste Digital and co-create the digital future where better financial health is possible. As an ITSM Process Manager, you will be part of a team of IT Service Managers, fostering close collaboration and communication. You will lead process improvements, manage ITSM processes, and work with stakeholders to implement effective solutions.
Requirements
- Expertise in IT Service Management with process knowledge in ITIL
- Data-driven approach to process quality and KPI analysis
- Experience with ITSM tools, such as ServiceNow
Benefits
- Competitive and performance-related salary
- Employee benefits and special conditions for financial services and insurances
- Employee Referral Program
- Health Centre with medical services
- Interest groups and clubs
- International, talented, and passionate community
Requirements Summary
ITIL expertise, data-driven approach, and experience with ITSM tools
