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HEINEKEN
ITSM Process Specialist
Join HEINEKEN as an ITSM Process Specialist in Kraków. Leverage ITIL and ServiceNow skills to enhance IT processes. Competitive salary and benefits await!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
Event Management
IT Service Management
Incident Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 3, 2025
ITSM Process Specialist wanted to join Digital & Technology Team at HEINEKEN Global Shared Services Center in Kraków, Poland. The role involves executing ITIL processes, cooperating with IT partners, and identifying improvement ideas.
Requirements
- Bachelor's/Master’s degree or equivalent work experience
- at least 2 years of experience working with established IT Service Management practices in a corporate environment
- practical knowledge of ITIL processes, certification of ITIL V3 or V4 on at least the Foundation Level
- working knowledge and experience in the ServiceNOW ticketing tool
- experience in Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Configuration Management or Event Management
- experience in coordinating High Priority Incidents
- knowledge about Agile ways of working for IT products
- good communication skills
- problem-solving mindset
- excellent written and verbal English (B2/C1 minimum)
Benefits
- Competitive salary and benefits package
- Opportunity to work in a dynamic and innovative team
- Chance to build the future of Heineken
Requirements Summary
Bachelor's/Master’s degree, 2+ years of IT experience, ITIL certification, ServiceNOW knowledge, good communication skills
Apply now
Kraków
|
Lower Silesian Voivodeship
Poland
Entry Level
In-Person
Full Time
