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Otis Elevator Co.
ITSM Service Catalog Owner SR Manager
Join Otis Elevator Co. in São Paulo as an ITSM Service Catalog Owner SR Manager. Leverage ServiceNow skills to design and manage IT services. ITIL 4 certified preferred. Competitive salary and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 16, 2025
As the Service Catalog Owner, you will design, manage, and distribute information about IT services, ensuring efficiency and effectiveness. You will collaborate with Service Owners, gather user requirements, and monitor the catalog's effectiveness. Strong communication and leadership skills are crucial.
Requirements
- Strong written and verbal communication skills
- Working knowledge of IT Service Management (ITSM) principles
- Skilled servant leader and able to work with a diverse team of IT professionals
- Demonstrated ability to lead and influence others in a matrixed organization
- Strong organizational and time management skills
- Bachelor’s degree in computer science or related discipline, or equivalent experience
- Established knowledge of ServiceNow and ITSM and ITIL
- ITIL 4 Foundation Certification
- 5+ years’ ITIL process ownership
- 3+ years’ ServiceNow experience as a process owner
- Experience working with a global team across multiple regions and time zones
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and diverse work environment
- Global recognition and respect for our brand and products
Requirements Summary
Strong communication and leadership skills, knowledge of ITSM principles, and experience with ServiceNow and ITIL
