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Ness Digital Engineering (India) Private Limited
ITSM Service Delivery Manager for SRE Team
Join Ness Digital Engineering as an ITSM Service Delivery Manager in Hyderabad. Leverage ServiceNow expertise to enhance service delivery and client satisfaction.
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 11, 2025
The Service Delivery Manager role at Ratings SRE Team focuses on process oversight, governance, and execution management of the ITSM framework. The role aims to optimize service delivery, client satisfaction, and operational excellence by collaborating with internal and external teams. This position involves client relationship management, continuous improvement initiatives, and addressing escalations.
Requirements
- 6-8 years of IT SDM experience
- Bachelor’s degree in computer engineering, technology-related field, or communications field
- Excellent communication skills
- Strong team player
- Experience with ServiceNow
Requirements Summary
6-8 years IT SDM experience. Bachelor's degree in tech field. Strong communication & teamwork skills
