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Ness Digital Engineering (India) Private Limited
ITSM Service Delivery Manager for SRE Team
ITSM Service Delivery Manager at Ness Digital Engineering, Hyderabad. Manage SRE team processes, optimize service delivery via ServiceNow, ensure SLA compliance, handle escalations. 6-8 yrs exp, Bachelor's required. Global role with learning opportunities.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 11, 2025
The Service Delivery Manager for the SRE Team is responsible for process oversight, governance, and execution management of the ITSM framework. This role focuses on optimizing service delivery, client satisfaction, and operational excellence, with a collaborative approach to internal and external stakeholders. The SDM will build relationships with both technology and internal clients to ensure services align with SLAs and customer expectations.
Requirements
- Gathering and understanding customer requirements/SLAs
- Reporting Service quality
- Addressing escalations and improving services
- Reviewing/planning projects
- Collaboration with internal clients and stakeholders
- Experience with Stakeholder Management, including subject matter experts
- Experience with ServiceNow
Benefits
- Global position
- Cross divisional role
- Learning opportunities
- Exposure to key stakeholders
Requirements Summary
6-8 years IT SDM exp. Bachelor's degree in tech field or comms. Strong communication skills & experience with ServiceNow
