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SEEK
ITSM Service Management Specialist
Join SEEK as an ITSM Service Management Specialist in Kuala Lumpur. Leverage ServiceNow for ITIL process improvement, ensuring service efficiency. Benefits include hybrid work and extended perks.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 7, 2025
The ITSM Service Management Specialist will drive the adoption and execution of key operational processes for SEEK's Asia Pacific organisation, utilizing the ServiceNow platform and associated reporting. The role will be responsible for developing and implementing ITSM processes, partnering with engineering and operations teams, and ensuring service performance and efficiency.
Requirements
- Experience executing, governing, and improving ITIL processes in a medium to large size organisation
- Hands-on experience using ServiceNow reports and dashboards as an extreme ITIL user
- Expertise working in customer support, production support, or in a technology engineering team
Benefits
- Extended employee benefits
- Hybrid work mode
- Mature and collaborative working culture
- Work life balance
- Permanent position
Requirements Summary
2-10 years of experience in executing ITIL processes, hands-on experience with ServiceNow, and expertise in customer support or technology engineering
