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SEEK
ITSM Service Management Specialist
Join SEEK as an ITSM Service Management Specialist in Kuala Lumpur. Leverage ServiceNow and ITIL expertise to enhance operational processes and drive improvements. Enjoy hybrid work, extended benefits, and a collaborative culture.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
The ITSM Service Management Specialist will drive the adoption and execution of key operational processes for SEEK APAC, implementing ITSM processes and continuous improvement to deliver measurable business outcomes. The role requires experience executing ITIL processes, hands-on experience with ServiceNow, and expertise in customer support, production support, or technology engineering.
Requirements
- Experience executing, governing and improving ITIL processes in a medium to large size organisation
- Hands-on experience using ServiceNow reports and dashboards as an extreme ITIL user
- A broad understanding of platform agnostic technology concepts
- Expertise working in customer support, production support, or in a technology engineering team
- A full grasp of software development concepts
- A track record of self-learning and curiosity with new tools, techniques and industry trends
- Understanding of ITIL concepts and process, and the ability to flex so they ‘fit for Seek’
Benefits
- Extended employee benefits
- Hybrid work mode
- Mature and collaborative working culture
- Work life balance
- Permanent position
Requirements Summary
ITIL experience, ServiceNow expertise, customer support and software development knowledge
