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Zensar
ITSM-SERVICE NOW
Consulting
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 30, 2025
We are looking for a ServiceNow Solution Architect specializing in HR Service Delivery and Employee Experience. The role involves designing, developing, and deploying scalable ServiceNow solutions focused on modernizing HR portals, automating processes, and enhancing employee engagement. Responsibilities include migration, customization, automation, and data management.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist
- Proven expertise in portal development, widget customization, and taxonomy design
- Deep understanding of ACLs, email templates, and case management in HR context
- Experience in data migration, content structuring, and knowledge management
- ServiceNow Certified System Administrator (CSA)
Requirements Summary
8+ years ServiceNow experience, 3+ in Solution Architect, and 8-12 years HRSD. Experience with HRSD modules is essential, along with a strong understanding of ACLs and data management
