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Zensar
ITSM-SERVICE NOW
Join Zensar in Pune as an ITSM-ServiceNow Business Analyst. Leverage your 6+ years of ServiceNow expertise in CMDB and CSDM to enhance data governance.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 26, 2025
We are looking for a detail-oriented and strategic Business Analyst with expertise in ServiceNow, specifically in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The candidate will play a key role in bridging business needs with technical capabilities, ensuring accurate service modeling and data governance within the ServiceNow platform.
Requirements
- 6+ years of experience as a Business Analyst in ServiceNow environments.
- Strong understanding of CMDB, CSDM, and ITIL frameworks.
- Experience in requirements gathering, process mapping, and stakeholder engagement.
Requirements Summary
Business analyst experience in ServiceNow environments, understanding of CMDB, CSDM, and ITIL frameworks, experience in requirements gathering and stakeholder engagement
