Zensar

ITSM-SERVICE NOW

Join Zensar in Pune as an ITSM-ServiceNow Business Analyst. Leverage your 6+ years of ServiceNow expertise in CMDB and CSDM to enhance data governance.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 26, 2025

We are looking for a detail-oriented and strategic Business Analyst with expertise in ServiceNow, specifically in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The candidate will play a key role in bridging business needs with technical capabilities, ensuring accurate service modeling and data governance within the ServiceNow platform.

Requirements

  • 6+ years of experience as a Business Analyst in ServiceNow environments.
  • Strong understanding of CMDB, CSDM, and ITIL frameworks.
  • Experience in requirements gathering, process mapping, and stakeholder engagement.

Requirements Summary

Business analyst experience in ServiceNow environments, understanding of CMDB, CSDM, and ITIL frameworks, experience in requirements gathering and stakeholder engagement