ITSM-SERVICE NOW

This is an ITSM-SERVICE NOW position requiring 10+ years of experience in ServiceNow Development. The role involves requirement gathering, effort estimation, client interaction, and project implementation, particularly focusing on ITSM, ITAM, and CMDB. The ideal candidate will be a strong team player with excellent communication skills.

Requirements

• 10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD on ServiceNow Tool using industry best practices
• Experienced in Requirement Gathering, Effort estimation, Client interaction
• Handled ITSM/Discovery/CMDB Implementation projects with various integrations
• Experienced with working on proposals
• In-depth experience working with ITSM modules (IM, PM, CM, KM, RM & Service catalog)
• Strong experience in ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer)
• Evaluation of new features within ServiceNow
• Experience in API integrations with other systems
• Experience with Integration HUB orchestrations
• Excellent written and oral communication skills
• Strong troubleshooting analytical skills
• Ability to work independently as well as gel along with other team members
• Strong team leading skills
• Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders
• Ability to prepare documents like HLD, LLD
• Experience with the development and maintenance of ServiceNow applications: IT Service Management (ITSM), IT Asset Management (ITAM), ITOM
• Good to have : SAM & HAM implementation
• CSM
• SPM