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Zensar
ITSM-SERVICE NOW
Join Zensar as an ITSM-ServiceNow Solution Architect in Pan India. Leverage HRSD, Employee Center Pro, and Flow Designer to enhance employee experience.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 20, 2025
We are looking for a highly skilled ServiceNow Solution Architect with expertise in HR Service Delivery and Employee Experience modules to lead the design, development, and deployment of scalable ServiceNow solutions. The role involves modernizing HR portals, automating processes, and enhancing employee engagement through intelligent workflows and custom configurations. The ideal candidate will focus on legacy portal to the new Employee Center Pro.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
- Proven expertise in portal development, widget customization, and taxonomy design.
- Deep understanding of ACLs, email templates, and case management in HR context.
- Experience in data migration, content structuring, and knowledge management.
- Strong communication and stakeholder management skills.
- Strategic thinker with a solution-oriented mindset.
- Excellent collaboration and leadership abilities.
Requirements Summary
8+ years ServiceNow experience, 3+ in a solution architect role. Strong skills in HRSD, Flow Designer, ACLs, and data migration. Excellent stakeholder management
