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Zensar
ITSM-SERVICE NOW
Join Zensar as a ServiceNow Solution Architect (Pan India) to lead HRSD and Employee Experience solutions. Requires 8+ years in ServiceNow, strong HR process optimization skills, and expertise in Flow Designer.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 20, 2025
We are seeking a ServiceNow Solution Architect with expertise in HR Service Delivery (HRSD) and Employee Experience modules. The role involves leading the design, development, and deployment of scalable ServiceNow solutions, focusing on modernization, automation, and employee engagement. Candidates should be able to migrate legacy systems, configure and deploy new modules, and optimize HR processes through intelligent workflows and custom configurations.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
- Proven expertise in portal development, widget customization, and taxonomy design.
- Deep understanding of ACLs, email templates, and case management in HR context.
- Experience in data migration, content structuring, and knowledge management.
Requirements Summary
8+ years ServiceNow exp, HRSD/Employee Experience expertise, portal development skills, ACL/template knowledge, and data migration skills
