Devoteam

ITSM ServiceNow Consultant (m/w/d)

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
September 3, 2025

Devoteam N Platform is seeking an ITSM ServiceNow Consultant to transform the entire ServiceNow platform for clients. The role involves customer consultation, process improvement, and leading workshops with stakeholders, offering a holistic approach to digital workflows. The company focuses on improving employee experiences and operational productivity with a focus on innovation and continuous improvement.

Requirements

  • Proven expertise in Enterprise Service Management (ESM)
  • Expertise in project management and process optimization
  • Methodologies and professional qualifications: ServiceNow certification is a plus
  • Team player and results-oriented
  • Very good German and English knowledge

Benefits

  • Modern offices in Munich, Frankfurt and Stuttgart
  • Flexible remote or hybrid working
  • Devoteam Academy offers training and language courses
  • International development opportunities
  • Gaming lounge
  • Party & team events
  • Recognition for employee recruitment
  • Modern IT equipment
  • Corporate benefits

Requirements Summary

3+ years ESM experience, project management/optimization expertise, ServiceNow certification preferred. Strong German & English proficiency also needed