Jr. Desktop Engineer, End User Support

Join Moderna as a Jr Desktop Engineer and contribute to shaping a seamless and innovative digital workplace for employees across the globe. This role is crucial in implementing, supporting, and maintaining computing devices, applications, and systems to ensure optimal performance and reliability.

Requirements

• 3+ years of experience in desktop support, end-user computing, or IT break/fix support.
• Associate degree, technical certification, or equivalent work experience in IT support.
• Strong troubleshooting skills for Windows, Mac, and iOS devices, including device setup, management, and software support.
• Experience with IT service management (ITSM) tools, with ServiceNow experience being a plus.
• Hands-on experience supporting Windows, Mac, and iOS environments.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly.
• Strong written and verbal communication skills, with an emphasis on customer service.
• A proactive, customer-first mindset with the ability to multitask in a fast-paced environment.
• Willingness to learn, adapt, and stay ahead of emerging technologies.

Benefits

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!