Junior Analyst – IT Product Support @MMC Tech

We are seeking a Junior Analyst - IT Product Support to join our global operations team based in Cluj-Napoca. You will provide technical applications support across a range of technologies, ensuring seamless operations and exceptional service delivery.

Requirements

• A technical degree with internship experience, or a non-technical degree with at least 1 year of helpdesk experience with a focus on customer service.
• Working experience in any project/app supported using any latest tech stack, such as React, Python, Angular, Java, MongoDB, SQL Server, or Oracle DB.
• Troubleshooting experience using tools such as Datadog, Splunk, Grafana, App Dynamics, and Kibana.
• Experience with relational databases, particularly Oracle and MS SQL Server
• Experience supporting containerized applications.
• Familiarity with incident management tools such as ServiceNow or Zendesk

Benefits

• Professional development opportunities
• Interesting work
• Supportive leaders
• Vibrant and inclusive culture
• Range of career opportunities
• Benefits and rewards to enhance your well-being
• Yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)
• 30+ days off
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance