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Expereo
Junior Case Manager
Join Expereo as a Junior Case Manager in Dubai. Leverage ServiceNow skills to manage customer issues, optimize processes, and support IT services.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 23, 2025
The Junior Case Manager is responsible for providing exceptional support to customers by managing technical and non-technical issues related to services, handling customer interactions, and optimizing service processes.
Requirements
- Experience in working on Network Management & Monitoring Tools, Solar Winds
- Experienced In Service Desk support roles
- Experience in Salesforce, ServiceNow, Remedy, or any similar ticketing tools
- Good understanding of IT best practices and procedures, like ITIL v3
- At least 2 years of experience in IT/Telecommunications
- Excellent communication skills, very good verbal and written English skills
- Self-motivated with ability to perform under tight deadlines and high pressure
- Basic knowledge of TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
Requirements Summary
At least 2 years of experience in IT/Telecommunications, good understanding of IT best practices and procedures, and excellent communication skills
