Junior Freelance Onsite PC Technician (m/w/d) first and second level support

Everience is seeking a proactive and service-oriented IT Support Specialist (Level 1/2) to join a team of 4 IT professionals in a London office. The role involves providing onsite support, managing incidents, and troubleshooting hardware/software issues for approximately 50-100 users. Travel may be required to support regional offices in England.

Requirements

• Deliver Level 1 and Level 2 support across hardware, software, and networking.
• Manage incidents and service requests using ServiceNow or similar ticketing platforms.
• Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
• Provide excellent in-person and remote user support.
• Escalate complex issues to senior engineers or vendors.
• Maintain documentation of incidents and solutions.