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EBRD
Junior Product Engineer Service Now- Core Modules
Join EBRD as a Junior Product Engineer in Sofia, Bulgaria. Support ServiceNow ITSM/ITOM modules, enhance workflows, and grow your ServiceNow expertise. Benefits include hybrid work and a diverse culture.
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
Discovery
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
July 9, 2025
As a Junior Product Engineer Service Now- Core Modules, you'll support and grow a powerful ServiceNow ecosystem, configuring ITSM and ITOM modules, fine-tuning workflows, and automating critical business processes. You'll work under senior developers, contributing to platform enhancements, resolving user issues, and building a rock-solid foundation for your future as a ServiceNow expert.
Requirements
- Bachelor's degree or equivalent professional experience
- Experience with assisting in the configuration of ITSM modules such as Incident, Problem, Change, and Request Management
- Familiarity with ITOM capabilities like ServiceNow Discovery and Service Mapping, understanding their role in infrastructure monitoring and automation
- Basic understanding of ITIL processes and principles, particularly in incident, problem, and change management workflows
- Ability to follow guidelines and collaborate with senior team members to support module enhancements and updates
- Strong analytical and problem-solving skills to support the identification of system issues and their resolution
Benefits
- Hybrid and flexible working arrangements
- Varied, stimulating, and engaging work
- A working culture that embraces inclusion and celebrates diversity
- Comprehensive suite of competitive benefits
- Environment that prioritizes employee wellbeing
Requirements Summary
Bachelor's degree or equivalent experience, ITSM module configuration experience, basic ITIL understanding, and strong analytical skills
