Junior Service Desk Analyst with German and French

The Junior Service Desk Analyst with German and French will be the first point of contact for users who call Wipro Service Desk to troubleshoot end-user issues. The role involves providing first and second-level IT support, troubleshooting and resolving hardware, software, and network issues, and escalating complex issues to higher-level support teams. The ideal candidate will have 6 months to 1 year of experience in a service desk or technical support role, with strong troubleshooting skills and knowledge of networking fundamentals.

Requirements

• 6 months - 1 year of experience in a service desk or technical support role
• German and French on at least B2 level
• English on at least B2 level
• Strong troubleshooting skills in Windows, macOS, and Linux environments
• Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with Active Directory, Office 365, and remote desktop tools
• Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving mindset
• Ability to work independently and manage multiple priorities

Benefits

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture