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Lean Tech
Junior to Junior+ Service Desk Analyst
Join Lean Tech in Medellín as a Junior Service Desk Analyst. Provide Tier 1 support using ServiceNow, troubleshoot tech issues, and enjoy growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 15, 2025
Lean Tech is seeking a Junior to Junior+ Service Desk Analyst to provide support for drivers and troubleshoot various technical issues related to devices and platforms. The role involves collecting information, escalating issues, and providing Tier 1 support, documenting tickets, and processing requests through self-service portals. The company boasts impressive growth and opportunities within the software development and IT services for entertainment, finance, and logistics sectors.
Requirements
- Provide Tier 1 technical phone support.
- Troubleshoot issues related to Edge Connect, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and driver-related tasks.
- Record, update, and document tickets using ServiceNow.
- Process/fulfill requests submitted through the self-service portal.
- Provide application support for Mastermind, Salesforce, and Workday.
- Flexibility to work any schedule, rotating shifts.
- Excellent communication and problem-solving skills.
Benefits
- Professional development opportunities
- Collaborative work environment
- Career path and mentorship programs
Requirements Summary
6+ months tech support experience. 6+ months customer support experience. Logistics background preferred
