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Softtek
Service Desk Agent Senior
Join Softtek as a Senior Service Desk Agent in Bogotá. Support Windows, Microsoft 365, and SAP issues using ServiceNow. Strong communication skills required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
This is an urgent and proactive service desk role for a Senior Service Desk Agent focused on supporting Windows, Microsoft 365, and user access issues. The agent will provide remote technical support, assist with SAP troubleshooting, and collaborate with a team. Excellent communication and customer care are crucial.
Requirements
- Proficient in Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Experience using remote support tools (e.g., RDP, AnyDesk, TeamViewer)
- High sense of urgency and proactiveness
- Strong teamwork and collaboration
- Good English communication skills
- Customer care and service-oriented attitude
Requirements Summary
Proficient in Windows and Microsoft 365. Experience with ITSM platforms. Excellent communication and customer service skills
