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KeenLogic
KeenLogic
Tier II Help Desk Analyst & Asset Technician at KeenLogic, Alexandria, VA. ServiceNow ticketing expertise required. IT support, compliance, troubleshooting skills. Bachelor's + 3 yrs or equivalent.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA.
Requirements
- Bachelor's degree and 3 years of experience
- Associate's degree and 5 years of experience
- High School diploma and 7 years of experience
- Experience in IT support, compliance management, or regulatory affairs
- Strong troubleshooting and technical skills
- Knowledge of relevant regulations and standards
- Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow
- Excellent communication and training abilities
- Strong analytical and documentation skills
Requirements Summary
Bachelor's degree and 3 years of experience, or equivalent experience
