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Staff4Me
Knowledge & AI Documentation Administrator
Join Staff4Me as a Knowledge & AI Documentation Administrator in the Philippines. Leverage ServiceNow to optimize knowledge bases, enhance AI readiness, and improve operational efficiency. 3+ years in technical support required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
The Knowledge & AI Documentation Administrator is responsible for managing and optimizing the company’s knowledge base, primarily within the ServiceNow platform. This role focuses on improving operational efficiency, ensuring accuracy and accessibility of knowledge content, and supporting AI-readiness initiatives, including structuring technical documentation for training AI tools. The position involves content migration, audits, user feedback, and performance tracking.
Requirements
- Configure knowledge base settings, workflows, and article lifecycles.
- Perform regular audits of articles to identify outdated or missing content.
- Track article usage, flag low-performing content, and implement improvements based on analytics.
- Manage user roles and permissions for creating, editing, and viewing knowledge content.
Requirements Summary
3+ years in technical support, Level 2/3 support position, strong communication & organization skills. Experience with ServiceNow or other knowledge base systems
