Knowledge Management Specialist (ServiceNow) - 2 Year Fixed Term Contract

RBA is seeking a Knowledge Management Specialist (ServiceNow) for a 2-year fixed-term contract. The role involves developing and implementing governance strategies for IT knowledge management within ServiceNow, collaborating with IT and business teams, and conducting regular audits to ensure knowledge content quality and relevance.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field
• Experience with the ServiceNow Knowledge Management module
• Strong understanding of ITIL processes and best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with strong analytical and problem-solving skills
• Well-developed oral and written communication skills
• Prior experience within the project management lifecycle

Benefits

• Development and career opportunities
• Collaborative environment that supports growth, wellbeing, and flexibility
• Employee wellness programs