Knowledge Manager

We are looking for a Knowledge Manager to join our team. The Knowledge Manager will oversee documentation and knowledge-sharing initiatives, develop structured knowledge transfer processes, and collaborate with AI/ML engineers to optimize knowledge discovery. The role requires a strong understanding of technical documentation requirements in a network environment and experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams.

Requirements

• BS 5-7 Years, MS 3-5, PhD 0-2
• Experience in overseeing documentation and knowledge-sharing initiatives
• Skill in developing structured knowledge transfer processes
• Ability to create SOPs, user guides, and training materials
• Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams
• Strong organizational and communication skills to collect and disseminate information effectively
• Ability to conduct training sessions and workshops
• Understanding of technical documentation requirements in a network environment
• Successful completion of a Public Trust background investigation and a Public Trust clearance

Benefits

• Generous 401k matches both pre-tax and post-tax (ROTH) contributions
• Financial wellness education
• EAP
• Life Insurance and Disability
• Annual performance management
• Continuing education
• Tuition assistance
• Internal job opportunities
• Career enrichment and advancement
• Virtual visits through health insurance
• Pet insurance
• Commuter benefits
• Discount tickets for movies, travel, and many other items
• Healthcare benefits
• Wellness programs
• Flu Shots
• Biometric screenings
• Annual Awards ceremony
• Service anniversaries
• Peer-to-peer acknowledgment
• Employee referral bonuses