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Smith+Nephew
Knowledge Manager
Join Smith+Nephew as a Knowledge Manager in Wroclaw. Leverage ServiceNow for Knowledge Management, driving best practices and team collaboration. Benefits include bonuses, health care, and flexible work options.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 22, 2025
Knowledge Manager role involves driving Knowledge Management practices, designing and implementing knowledge processes, and leading cross-functional teams to embed knowledge best practices into service delivery. The role requires hands-on expertise in Knowledge Management and ServiceNow platform, as well as strong analytical and strategic thinking skills.
Requirements
- 5+ years of experience in Service Management
- Hands-on expertise in Knowledge Management and ServiceNow platform
- Proven track record with ServiceNow Knowledge Management and Employee Portal functionalities
- Process design and continuous improvement skills
- Analytical and strategic thinking skills
- Excellent communication and facilitation skills
- Customer-focused approach
- Comfortable working in dynamic environments with evolving service landscapes
Benefits
- annual bonus
- life insurance
- company stock saving plan
- paid volunteering hours
- flexible approach
- private health care with dental care package
- multisport card/my benefit platform
- possibility of working in hybrid model
- Hands-On, Team-Customized training
- subsidies for language classes, certifications and postgraduate studies
- referral bonus
- recognition program
- mentoring program
Requirements Summary
Experience in Service Management, hands-on expertise in Knowledge Management, and analytical and strategic thinking skills are required for this role
